Privacy Policy
Privacy Policy for ContentHQ
Who We Are
ContentHQ operates the website contenthq.uk.
ContentHQ provides an online directory, advertising and promotional platform through which independent creators can create profiles and advertise links to their websites, social-media accounts and third-party platforms.
For privacy-related enquiries, please contact:
Information We Collect
When you register for an account or create a creator profile, we may collect information that you provide to us, including your:
name or stage name;
email address;
account and login information;
profile information and biography;
photographs and other media you upload;
location information that you choose to provide;
website, social-media and third-party platform links;
profile preferences and settings; and
information relating to advertising purchased or scheduled through ContentHQ.
We may also collect technical information necessary for the operation, administration and security of the website, such as IP addresses, browser information and login activity.
Creator Profiles
Information that you choose to include in a published creator profile may be publicly visible to visitors to ContentHQ.
Creators are responsible for deciding what information they wish to make publicly available through their profiles.
Where ContentHQ provides privacy or visibility controls, such as the ability to hide a profile or choose whether particular information is displayed publicly, those settings will determine how the relevant information appears on the website.
Media
If you upload photographs or other images to ContentHQ, you should avoid uploading files containing embedded location information, such as EXIF GPS data.
Depending on how an image is processed and displayed by the website, location or other metadata contained within an uploaded file could potentially be accessible to others.
Creators should therefore remove sensitive metadata before uploading images.
Cookies
ContentHQ uses cookies and similar technologies where necessary for the operation of the website.
When you visit the login page, a temporary cookie may be used to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, cookies may be used to save your login information and display preferences. If you select Remember Me, your login may persist for a longer period.
Logging out removes the relevant login cookies.
Additional cookies may be used by WordPress, plugins or other services necessary to provide website functionality.
Where consent is legally required for non-essential cookies or similar technologies, ContentHQ will obtain the appropriate consent before using them.
Embedded Content and External Links
Creator profiles and other pages on ContentHQ may contain embedded content or links to external websites, social-media services and third-party creator platforms.
Embedded content from another website may behave in the same way as if you had visited that website directly.
Third-party websites and platforms may collect information about you, use cookies or similar technologies, and monitor your interaction with their services in accordance with their own privacy policies.
ContentHQ does not control the privacy practices of third-party websites and services. You should review the privacy information provided by those services where appropriate.
Affiliate and Referral Links
Some links displayed on ContentHQ may be affiliate or referral links. This means ContentHQ may receive a commission, referral fee or other benefit where a visitor or creator follows a link and subsequently registers with, purchases from or otherwise uses a third-party platform.
ContentHQ may record interactions with outbound affiliate or referral links for the purposes of operating the website, measuring link performance, administering referral arrangements and providing relevant performance statistics.
When you follow an affiliate or referral link, the third-party website or platform may use cookies, referral identifiers or other technologies to attribute the visit or subsequent activity to ContentHQ.
Information collected directly by a third-party website or platform is processed in accordance with that third party’s own privacy policy.
ContentHQ does not control the cookies, tracking technologies or data-processing practices used by third-party platforms after you leave ContentHQ.
Advertising and Performance Statistics
ContentHQ may collect information about the performance of creator profiles and advertising, including profile views and interactions with outbound links.
This information may be used to provide registered creators with statistics about the performance of their profiles and advertising and to operate, secure and improve ContentHQ.
Creator-facing statistics may include information such as total profile views, outbound-link clicks and the performance of individual links or advertising periods.
Statistics may also distinguish between different outbound destinations or platforms so that creators can understand which links displayed on their profiles receive interaction.
ContentHQ may retain historical performance statistics associated with a creator profile so that statistics can continue across separate advertising periods.
Where possible, performance statistics will be designed to measure activity without unnecessarily identifying individual visitors.
If additional analytics or tracking technologies are introduced in the future, this Privacy Policy and, where required, our cookie-consent arrangements will be updated accordingly.
Payments
ContentHQ does not store full payment card details on its servers.
Where paid advertising services are purchased, information necessary to process and verify the transaction may be provided to an authorised third-party payment provider.
The payment provider may process personal and transaction information in accordance with its own privacy policy and applicable legal and regulatory requirements.
ContentHQ may retain appropriate records relating to advertising purchases, payments, refunds and transactions where necessary for accounting, administration, fraud prevention, dispute resolution and legal or regulatory compliance.
How We Use Your Information
ContentHQ may use personal information to:
create and administer user accounts and creator profiles;
provide and manage advertising services;
process and administer advertising purchases;
provide creators with profile and advertising performance statistics;
operate account, profile and visibility controls;
communicate with users regarding their accounts, profiles or advertising;
moderate profiles and content;
maintain the security and integrity of the website;
prevent fraud, abuse and unauthorised access;
respond to enquiries, complaints and privacy requests;
comply with legal, regulatory, accounting and administrative requirements; and
operate, maintain and improve ContentHQ.
Lawful Bases for Processing
Where UK data-protection law applies, ContentHQ will process personal information only where there is an appropriate lawful basis for doing so.
Depending on the circumstances, this may include:
Contract: where processing is necessary to provide an account, creator profile, advertising service or another service requested by you.
Legitimate interests: where processing is reasonably necessary for the operation, administration, security and improvement of ContentHQ, including providing performance statistics, preventing fraud and abuse, maintaining the website and protecting ContentHQ and its users.
Where ContentHQ relies on legitimate interests, those interests will be considered against the rights and interests of affected individuals.
Legal obligation: where information must be processed or retained in order to comply with applicable legal, regulatory, accounting or other obligations.
Consent: where consent is required for particular processing, including certain non-essential cookies or similar technologies. Where processing is based on consent, you may withdraw that consent subject to applicable law.
Who We Share Your Information With
We do not sell your personal information.
Personal information may be shared with service providers where this is reasonably necessary to operate ContentHQ. This may include website hosting and infrastructure providers, payment providers, security and anti-spam services, and other technical services used to operate the website.
Information may also be disclosed where required by law, regulation, court order or another valid legal requirement.
If you request a password reset, technical information such as your IP address may be included in or associated with the reset process.
How Long We Retain Your Information
Registered users’ account and profile information may be retained for as long as their account or creator profile remains active.
Advertising and performance statistics associated with an active creator profile may be retained across multiple advertising periods so that creators can access historical and lifetime performance information.
If an account or creator profile is deleted, associated personal information will be deleted or anonymised where appropriate, except where information must be retained for legitimate administrative, accounting, fraud-prevention, dispute-resolution, legal or regulatory purposes.
Different categories of information may therefore be retained for different periods depending on why the information is held.
Your Rights
Depending on applicable data-protection law, you may have rights concerning the personal information ContentHQ holds about you.
These may include the right to:
request access to your personal information;
request correction of inaccurate or incomplete information;
request deletion of your personal information in certain circumstances;
request restriction of certain processing;
object to certain processing;
receive certain personal information in a portable format where applicable; and
withdraw consent where processing is based upon consent.
These rights may be subject to legal exceptions and retention requirements.
To make a privacy request, contact:
We may need to verify your identity before completing a request in order to protect your information from unauthorised access or deletion.
Account and Profile Deletion
Registered creators may request deletion of their account and personal information.
Deleting an account or creator profile may permanently remove profile information and associated creator-facing statistics.
Certain transaction, accounting, security or other records may be retained where ContentHQ is legally permitted or required to retain them.
Data Security
ContentHQ takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet-based service can guarantee absolute security.
Users are responsible for maintaining the confidentiality of their account credentials and should use a secure password.
Complaints and the Information Commissioner’s Office
If you have a concern about how ContentHQ handles your personal information, please contact us first at:
If UK data-protection law applies to you, you also have the right to make a complaint to the UK Information Commissioner’s Office (ICO).
Information about data-protection rights and making a complaint is available from the Information Commissioner’s Office.
Changes to This Privacy Policy
ContentHQ may update this Privacy Policy where the website, its services, legal requirements or data-processing practices change.
The current version of the Privacy Policy will be published on contenthq.uk.
Contact
For questions, privacy requests or concerns about how ContentHQ handles personal information, contact: